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A reasonable person can look at the phone and see that the dual camera, when left uncovered (as is the case by the protective cases Apple sells as well as Verizon) is extremely VULNERABLE. These phones are expensive and customers are actually making an investment into expensive but fragile equipment that apparently is more expensive to maintain. Engineering design FLAW!įorbes has good article on problems with Apple 7 phone's. Money pit! And store manager said that is just reality of these times! Thx for letting me know I am not lone person experiencing broken camera glass amount 7M users! I knew that was not true. Suggest folks avoid it! I wish I had not bought it. High volume store = low appreciation for individual customer. Store is not customer-friendly at management level. Apple telephone Support is excellent consistently. Lectured by male Tech and Store Manager repeatedly. Experiences in the Apple Store were traumatizing. Now need to now what is best case to protect vulnerable huge camera glass area when replacement or repaired phone arrives. Eventually worked with Apple Support online and sent phone to Apple. And labor to replace $40! Phone can be opened but it negates all warranties, even my Verizon Assurian Plan! And Assurian replacement negates APPLE WARRANTY! Traumatizing for this mature retired teacher. New glass replacement online costs $6.40. Told dust and moisture now would destroy new phone! Walked out and straight to Mall kiosk that repairs phone's. Was told I was only person of 7M users that had broken camera glass! Walked out after being told my new iPhone was not repairable and must be replaced ( and melted down in Apple recycling). No trauma, scratches or awareness of a drop! Was told at Apple Store that iPhone 7 Plus is enclosed system with strongest material on Earth: sapphire/diamond/crystal. Weeks later, observed break over left lens of camera. Was told iPhone 7 Plus is water resistant by Verizon, so purchased. I am retired teacher and switched from Galaxy Note 5 to Apple 7 Plus in June after grandson got my Note 5 wet and it died.